Refund Policy

Refund Policy

At Pineal Activator, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases. If you are not satisfied with your order, you may request a refund within 30 days of the delivery date.

2. Return Eligibility

To be eligible for a return and refund, your item must:

  • Be returned within 30 days of delivery.

  • Be in its original packaging.

  • Be unused or only minimally used, unless covered by our satisfaction guarantee.

  • Include proof of purchase (order number or receipt).

The following items are not eligible for return:

  • Personalized or custom-made products.

  • Downloadable digital products.

  • Gift cards.

  • Products damaged due to misuse or improper handling.

3. How to Request a Return

To start a return, please follow these steps:

  1. Email us at contact@pineal-activator.store with your order number and the reason for your return.

  2. We will respond with return instructions within 2 business days.

  3. Securely package the product and ship it to the address we provide.

  4. Keep your shipping receipt until your refund has been processed.

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at contact@pineal-activator.store within 7 days of delivery and include photos of the product and packaging.

If the claim is approved, we will provide a replacement or issue a full refund at no additional cost to you.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original order (if eligible) and place a new order.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

contact@pineal-activator.store

Last updated: June 2026